Gentse Gidsen is a guide organization for which we developed a total custom solution. The website is only a small part of what we actually made. Where the website is an e-commerce solution, the back office is a complete ERP system that Code-on customized for this guide organization. It schedules guides, and takes care of the payments of the guides and the invoicing to the end customer.
Case Study: Gentse Gidsen - Unveiling the Secrets of Ghent
Overview: Gentse Gidsen is a website dedicated to providing exceptional guided tours of Ghent, a historically rich city in Belgium known for its medieval charm and cultural heritage. With a focus on delivering an immersive experience, the website offers a wide range of themed tours in multiple languages, allowing visitors to discover the captivating stories and hidden gems of Ghent.
Client Goals: The primary objective of Gentse Gidsen is to share the enchanting tales and secrets of Ghent with both tourists and locals. By offering personalized and informative guided tours, the aim is to create an unforgettable experience that instills a deep appreciation and love for the city. Additionally, the client aims to ensure seamless online tour booking, transparent pricing, and easy communication for visitors.
Key Features and Functionality:
Online Booking System: The website features a user-friendly interface that allows visitors to effortlessly book guided tours online. The intuitive booking system enables visitors to select their preferred tour theme, language, and date, providing a convenient way to secure their spot.
Diverse Tour Themes and Languages: Gentse Gidsen offers an extensive array of themed tours, including architecture, art, history, literature, gastronomy, and more. To cater to a broad audience, the website provides tours in multiple languages such as Dutch, English, French, German, Spanish, Italian, and others, ensuring an inclusive experience for visitors from various backgrounds.
Customizable Tours: Understanding the unique interests and preferences of visitors, Gentse Gidsen allows customization of tours. This feature enables the guides, who possess extensive knowledge and passion for Ghent, to tailor the experience according to the specific requirements of the visitors, ensuring a personalized and engaging journey.
Pricing and Cancellation Policy: The website provides transparent information about tour prices, which vary based on factors such as duration, number of participants, and the chosen theme. In addition, Gentse Gidsen offers a flexible cancellation policy, allowing visitors to reschedule or cancel their tours up to 48 hours before the scheduled start time, ensuring convenience and peace of mind.
Contact Information: To facilitate communication, the website prominently displays contact details, including an email address, phone number, and physical address. This feature allows visitors to seek clarification, request further information, or address any concerns they may have, ensuring efficient and prompt customer support.
Results and Impact: Gentse Gidsen has successfully established itself as a premier provider of guided tours in Ghent, captivating visitors with its immersive experiences. The combination of diverse tour themes, multilingual options, and personalized itineraries has contributed to positive feedback and enhanced visitor satisfaction. By unveiling the hidden treasures and cultural wonders of Ghent, the website has played a pivotal role in fostering an appreciation for the city's history, art, architecture, and culinary delights.
Furthermore, the seamless online booking system, transparent pricing, and flexible cancellation policy have facilitated a smooth and hassle-free user experience, fostering trust and customer loyalty. The dedication of Gentse Gidsen to delivering within budget and timeframe has solidified its reputation as a reliable and customer-centric service provider.
Through the collaboration of knowledgeable guides and the use of innovative digital solutions, Gentse Gidsen continues to inspire visitors to explore Ghent and fall in love with its unique blend of medieval charm and modern vibrancy. By sharing the captivating stories and cultural heritage of the city, Gentse Gidsen has become an indispensable resource for those seeking an unforgettable journey through Ghent's captivating past and present.